FAQs

YOUR ORDER

WHERE CAN YOU TRACK YOUR ORDER FOR CANADA/USA?
To track your order, please click here for Canada Post Tracking or click here for Chit Chats Tracking and enter your tracking number.

WHERE CAN YOU TRACK YOUR ORDER FOR INTERNATIONAL ORDERS? 
Tracking is only available for Tracked Packet International. Orders placed by Small Packet International Air and Small Packet International Surface will NOT have tracking available. 

CAN YOU CANCEL YOUR ORDER?
Kindly note that we begin working on your order as soon as it is placed. Thus, we are unable to cancel every order that has been made. However, if under extreme circumstances you incorrectly placed an order and/or would like to cancel your order, please contact us immediately at barenecessityorders@gmail.com and we will try our best to address the issue.

CAN YOU CHANGE YOUR SHIPPING ADDRESS?
Kindly note that we begin working on your order as soon as it is placed. Therefore, we are unable to make any modifications to your shipping address, after your order has been made. However, if you have incorrectly filled out your shipping address, please contact us immediately at barenecessityorders@gmail.com, and we will try our best to correct the issue.

CAN YOU MODIFY YOUR ORDER?
Kindly note that we begin working on your order as soon as it is placed. Therefore, we are unable to make any modifications to your order, after it has been made.

ARE TAXES INCLUDED IN THE PRICE?
Taxes are calculated at check-out, according to the province/territory of your shipping address.

CAN YOU RETURN/REFUND YOUR ITEM?
Unfortunately, Bare Necessity is unable to take any returns. However, if you have any issues with your order or you received the wrong item(s), please contact us at barenecessityorders@gmail.com within 14 days of your order delivery and we will try our best to help.

Please visit our Return Policy Page for more details about returns.

CAN YOU EXCHANGE YOUR ITEM?
Unfortunately, Bare Necessity is unable to complete any exchanges. However, if you have any issues with your order or you received the wrong item(s), please contact us at barenecessityorders@gmail.com within 14 days of your order delivery and we will try our best to help.

Please visit our Exchange Policy Page for more details about returns.

WHAT PAYMENT METHODS ARE ACCEPTED?
Visa Credit Cards, Visa Debit and Mastercard.

SHIPPING

HOW MUCH IS SHIPPING? HOW LONG DOES SHIPPING TAKE?

Method Shipping Time Cost 
Standard (Canada) Arrives in 3-12 business days $10
Express (Canada) Arrives in 2-5 business days $20
Remote Areas (Canada) Arrives in 5-15 business days $10
Standard (United States) Arrives in 3-10 business days $15
International Calculated at checkout Calculated at checkout*

*duties and taxes may be charged upon arrival

Please visit our Shipping Policy Page for more details about shipping.

HOW DO WE SHIP OUR ORDERS?
Bare Necessity ships orders via Chit Chats and Canada Post.

DO WE SHIP ORDERS ON HOLIDAYS AND WEEKENDS?
No, we do not ship out orders on holidays and weekends.

WHERE DO WE SHIP TO?
We are now shipping worldwide!!

DO I HAVE TO PAY DUTIES/TAXES?
Packages shipped outside of Canada may be subjected to Duties and Taxes (including value-added-tax, VAT). Specifically, duties and taxes may be incurred once your package reaches your destination country. Bare Necessity is not responsible for duties and taxes that are applied to international packages. It is your responsibility as the customer to pay any duties and taxes.

PRODUCT DETAILS

HOW LONG DO OUR HEAT PACKS LAST?
The heat pack has a long-lasting heat that lasts about 50-60 minutes.

HOW HOT DO OUR HEAT PACKS GET?
Our heat packs can reach up to 53 degrees Celsius.

HOW DO YOU ACTIVATE OUR HEAT PACKS?
Simply snap (or bend) the small metal disk inside your heat pack and heat will instantly be released.

HOW DO YOU RECHARGE OUR HEAT PACKS? 
1. Boil Water 
2. Drop your heat pack in the boiling water and boil it for 15-20 minutes
3. Remove from water. 
4. Allow your heat pack to cool to room temperature. 
5. Use your heat pack again!

HOW DO YOU USE THE LED SECURITY ALARM? 
Simply just pull out the pin and it will immediately release a very loud 130~140 DB alarm.

DO OUR KEY KNIFES HAVE A SAFETY HAZARD FUNCTION?
Yes, our key knife is equipped with a simple lock-back mechanism to prevent you from accidentally poking yourself.

OTHER QUESTIONS

WHERE CAN YOU FIND DISCOUNT CODES?
For discount codes, follow our TikTok and Instagram accounts. We will periodically release discount codes for special occasions.